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Culture

A Culture That Shows Up When It Matters

You don't feel culture when things are easy. You feel it when a loan gets complicated, answers need to come quickly, or your borrower is counting on you.

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It's Not What We Say. It's How We Work.

At PrimeLending, culture isn't something we talk about - it's something you experience in how people respond, solve problems, and help keep your loans on track.

People Respond

When something comes up, you get answers. Teams are accessible, responsive, and focused on helping you move forward.

Problems Get Solved

You get answers quickly so you can keep deals moving.

You're Supported to Perform

You get answers quickly so you can keep deals moving.

What You'll Notice Right Away

Faster Answers

Less time chasing information and more time closing loans

Less Friction

Aligned processes and teams keep your business moving without delays

Clear Visibility

Full visibility into every loan so you can act quickly and stay in control

More Control

Focus on building your business not working around issues

What LOs Say After They Make the Move

“No walls. Only welcome mats and agile co-workers!

They trust us. I have pricing flexibility, direct contact with ops and Underwriting, and easy access to anyone in the company who can help me. No walls. Only welcome mats and agile co-workers!”

Jeff Philibin Branch Manager NMLS# ‍2408773 | Pittsburgh, PA

“PrimeLending values each and every employee.

When we visited the headquarters in Dallas, it was evident from every person we met that PrimeLending values each and every employee. The culture is something different and definitely sets them apart from other companies. It's big, yet it seems small.”

Lynden Carnahan Sr.Loan Originator NMLS# 1200387, | Lake Oswego, OR

“Support, communication, and team-first culture here really are valuable.

After nine years at PrimeLending, I left for another opportunity and regretted it. Working elsewhere showed me how valuable the support, communication, and team-first culture here really are. When I had the chance to come back, it was an easy decision.”

Susanna Bundy Sr. Loan Originator NMLS# 684806 | Manhattan, KS

Leadership That Understands Production

This isn't leadership removed from production, it's leadership built from it. PrimeLending is led by people who have worked in this business, understand how loans get done, and know what it takes to perform in today's market.

Decisions are made with a clear focus on helping you move faster, solve problems quickly, and close more loans.

Proven experience

Production leadership tenure averages 16 years including time in production and operations.

Proven stability

Average tenure of 15 years for the senior leadership team and 40.3% of leaders are women.

Built from the business

Leaders who understand how loans get done

Connected and accessible

Leadership stays close to the market and the people doing the work

Executive Leadership

Steve Thompson President & CEO
Kristi Harris EVP National Operations
Sachin Adhikari EVP, Chief Financial Officer
Brian McKinney EVP, Growth & Strategic Development
Andrew Stringer EVP, Sr. Director Capital Markets
Cindy S. Buhr EVP, General Counsel
Gene M. Lugat EVP, Government Relations
Susie Garza EVP, JV Administration & Licensing
Cheryl Hayes SVP, Director of Marketing

Production Leadership

Al Velasco EVP, National Production
Brad Arendt SVP, Regional Manager East Coast
Brandon Watson SVP, Regional Manager Central
Bruce Brown SVP, Regional Manager Mountain Plains
Dawn Robinson SVP, Regional Manager Southwest
Matt Eckard SVP, Regional Manager Pacific Northwest
Uly Kim SVP, Regional Manager California & Hawaii
Latonia Donaldson SVP, Multicultural Lending

Why it Feels Different Here

Culture, leadership, support, and systems aren't separate here - they're aligned. That alignment shows up in how quickly problems get solved, how smoothly loans move, and how consistently you're able to perform.

It's not one thing—it's how everything works together.

Experience the Difference for Yourself

The best way to understand what it's like to work at PrimeLending is to talk to someone who's part of it every day.

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